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Frequently asked Questions
How much support is offered for Staffcloud?
For Staffcloud clients, email support is included in the subscription costs. The Staffcloud customer service team will be happy to help you with any questions.
Additionally, Staffcloud offers further individual support. Please contact us for more information.
Are we required to take part in chargeable onboarding services (setup and training)?
Yes, all new clients who subscibe to Staffcloud need to take part in some chargeable services to ensure that they master shift planning from the start. We know from experience that the first weeks and months are essential for a successful implementation of Staffcloud. We will support you strongly during this implementation phase.
Staffcloud is more than the simple application of a range of features that facilitate your recruiting, shift planning and payroll. It is about highly optimising and automating the planning processes in your company. This is greatly helped by the Staffcloud training programmes as well as through the personal support of our consultants.
Do we have to make an advance payment for Starter, Pro or Enterprise fees for a whole year?
No, you can choose between monthly, semestral or yearly payments. However by default, contracts for Staffcloud Starter, Pro and Enterprise packages are made on a yearly basis. In our experience, clients who are able to sign up for Staffcloud for a whole year are more likely to have greater success in the long run. Since your long-term success is our objective, we aim to promote an approach that helps us reach this goal together.
Are there penalties for exceeding the limit for the employee pool or assignment hours?
No, but the Staffcloud licence fees are proportionally aligned with the usage of the software as well as the growth of your company. Staffcloud will keep you up to date on your usage. Should you have exhausted your limit, it is possible to extend it by upgrading.
How long are the contract and notice periods?
The minimum contract period is one year. All contracts automatically expire at the end of the contract period, so they do not need to be manually terminated. If you would like a contract for a period of more than one year, please contact us and we will be happy to help you.